Terms of Service

Welcome to Fix Experts. These Terms of Service (“Terms”) govern your use of our services and website. By engaging our services, you agree to these Terms.

About Fix Experts

Fix Experts provides professional garage door services, locksmith services, and renovation services in Ontario, Canada. Our registered address is 12 Woodstream Blvd, Vaughan, ON L4L 8C4.

Services Provided

Garage Door Services

• Installation, repair, and maintenance
• Garage door opener services
• Spring replacement and adjustment
• Emergency garage door repairs

Locksmith Services

• Residential and commercial lock services
• Emergency lockout assistance
• Key cutting and duplication
• Security system installation

Renovation Services

• Home improvement projects
• Kitchen and bathroom renovations
• Flooring and painting services
• General contracting work

Service Terms

Appointments and Scheduling

• Service appointments must be scheduled in advance
• Emergency services may be available for additional fees
• We reserve the right to reschedule due to weather or unforeseen circumstances
• Customers must provide accurate contact information

Pricing and Payment

• All prices are in Canadian dollars
• Quotes are valid for 30 days unless otherwise specified
• Payment is due upon completion of services unless other arrangements are made
• We accept cash, credit cards, and electronic transfers
• Additional charges may apply for emergency or after-hours services

Service Guarantees

• We guarantee our workmanship for 1 year from service completion
• Parts and materials are covered by manufacturer warranties
• Warranty does not cover damage from misuse or normal wear and tear
• Emergency repairs may have limited warranty coverage

Customer Responsibilities

• Provide safe and clear access to work areas
• Secure pets and ensure safety of household members
• Provide accurate information about service needs
• Pay for services according to agreed terms
• Report warranty issues promptly

Limitation of Liability

Fix Experts’ liability is limited to the cost of services provided. We are not responsible for:

• Indirect, incidental, or consequential damages
• Damage to personal property not directly related to our work
• Delays caused by factors beyond our control
• Issues arising from customer-provided materials or instructions

Property Access and Security

• Customers are responsible for providing secure access to property
• We are not responsible for security after service completion
• Any keys or access codes provided will be handled confidentially
• Emergency lockout services require proof of ownership or occupancy

Cancellation and Refunds

• Service appointments can be cancelled with 24-hour notice
• Cancellations with less than 24-hour notice may incur charges
• Refunds for completed services are at our discretion
• Materials ordered specifically for your project may not be refundable

Privacy and Confidentiality

• We respect customer privacy and maintain confidentiality
• Personal information is handled according to our Privacy Policy
• We may use non-identifying information for business improvement
• Customer testimonials may be used with permission

Insurance and Licensing

Fix Experts maintains appropriate business licenses and liability insurance. Proof of insurance can be provided upon request.

Dispute Resolution

Any disputes will be resolved through:

1. Direct communication with our management team
2. Mediation if necessary
3. Arbitration or small claims court in Ontario, Canada

Modification of Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website. Continued use of our services indicates acceptance of modified Terms.

Governing Law

These Terms are governed by the laws of Ontario, Canada. Any legal proceedings must be conducted in Ontario courts.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

For questions about these Terms of Service:

Fix Experts
12 Woodstream Blvd, Vaughan, ON L4L 8C4
Phone: +1 289 813-5299
Email: info@fixexperts.ca

Emergency Services

For emergency garage door or locksmith services, call +1 289 813-5299. Emergency service rates and terms may differ from standard services.

Business Hours:

• Monday to Friday: 8:00 AM – 6:00 PM
• Saturday: 9:00 AM – 5:00 PM
• Sunday: Emergency services only
• Holiday hours may vary

By using Fix Experts’ services, you acknowledge that you have read, understood, and agree to these Terms of Service.